Genesys Cloud - Main

Hi Team,

can we pass the value of call.currentqueue from inqueue flow to any other flow ? if yes , can you please let me know how we can do that?
#ArchitectureandDesign

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Neha Bagla
British Telecommunications PLC
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The only way I know is to use  "set participant data" before leaving flow and "get participant data" in next one. Works in my scenario.

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Kamil Burnicki
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As Kamil mentioned set participant data is a nice easy way to accomplish that. though you would need to maybe do Call.CurrentQueue.name
And then use the find queue function to get the actual queue object
https://help.mypurecloud.com/articles/find-queue-action/

Otherwise if you are using a Common Module flow within another flow, that by its nature has input and output variables which can be a queue. I use this for Callbacks for example. These work best if you want to do some specific task and then return to the original flow where you left off. 
https://help.mypurecloud.com/articles/work-with-common-module-flows/

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Anton Vroon
KiwiBank
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Thanks Kamil and Anton,

i was able to do it using common module method too , however call.ani was not supported in common flow method which i wanted for some functionality . But that was helpful. Thank you

------------------------------
Neha Bagla
British Telecommunications PLC
------------------------------

Original Message:
Sent: 08-01-2021 23:17
From: Anton Vroon
Subject: Passing queue name to another flow

As Kamil mentioned set participant data is a nice easy way to accomplish that. though you would need to maybe do Call.CurrentQueue.name
And then use the find queue function to get the actual queue object
https://help.mypurecloud.com/articles/find-queue-action/

Otherwise if you are using a Common Module flow within another flow, that by its nature has input and output variables which can be a queue. I use this for Callbacks for example. These work best if you want to do some specific task and then return to the original flow where you left off.
https://help.mypurecloud.com/articles/work-with-common-module-flows/

------------------------------
Anton Vroon
KiwiBank
------------------------------

Hi Neha

Just pass Call.ani as an input to the common module flow.
I do this for our callbacks, using the same module in all the In Queue flows, passing the call.ani, queue etc as inputs.

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Anton Vroon
KiwiBank
------------------------------

Original Message:
Sent: 08-02-2021 04:02
From: Neha Bagla
Subject: Passing queue name to another flow

Thanks Kamil and Anton,

i was able to do it using common module method too , however call.ani was not supported in common flow method which i wanted for some functionality . But that was helpful. Thank you

------------------------------
Neha Bagla
British Telecommunications PLC
------------------------------


Original Message:
Sent: 08-01-2021 23:17
From: Anton Vroon
Subject: Passing queue name to another flow

As Kamil mentioned set participant data is a nice easy way to accomplish that. though you would need to maybe do Call.CurrentQueue.name
And then use the find queue function to get the actual queue object
https://help.mypurecloud.com/articles/find-queue-action/

Otherwise if you are using a Common Module flow within another flow, that by its nature has input and output variables which can be a queue. I use this for Callbacks for example. These work best if you want to do some specific task and then return to the original flow where you left off.
https://help.mypurecloud.com/articles/work-with-common-module-flows/

------------------------------
Anton Vroon
KiwiBank

Many Thanks , Managed to do it yesterday via common module Inputs :)

------------------------------
Neha Bagla
British Telecommunications PLC
------------------------------

Original Message:
Sent: 08-02-2021 16:01
From: Anton Vroon
Subject: Passing queue name to another flow

Hi Neha

Just pass Call.ani as an input to the common module flow.
I do this for our callbacks, using the same module in all the In Queue flows, passing the call.ani, queue etc as inputs.

------------------------------
Anton Vroon
KiwiBank
------------------------------


Original Message:
Sent: 08-02-2021 04:02
From: Neha Bagla
Subject: Passing queue name to another flow

Thanks Kamil and Anton,

i was able to do it using common module method too , however call.ani was not supported in common flow method which i wanted for some functionality . But that was helpful. Thank you

------------------------------
Neha Bagla
British Telecommunications PLC


Original Message:
Sent: 08-01-2021 23:17
From: Anton Vroon
Subject: Passing queue name to another flow

As Kamil mentioned set participant data is a nice easy way to accomplish that. though you would need to maybe do Call.CurrentQueue.name
And then use the find queue function to get the actual queue object
https://help.mypurecloud.com/articles/find-queue-action/

Otherwise if you are using a Common Module flow within another flow, that by its nature has input and output variables which can be a queue. I use this for Callbacks for example. These work best if you want to do some specific task and then return to the original flow where you left off.
https://help.mypurecloud.com/articles/work-with-common-module-flows/

------------------------------
Anton Vroon
KiwiBank