Hi Dev Community,
The path to becoming a developer in Genesys Cloud CX can be a bit challenging for those of us who spent many years working with support and implementation in Genesys Engage.
With the move to Cloud, many professionals were pushed to expand their skill set more toward the development side. In the past, a big part of our daily work involved monitoring servers and applications, checking whether Config Server was in read-only mode, monitoring database health, and dealing with infrastructure-related issues.
A lot of people coming from the support side have strong platform knowledge but less development experience.
In my case, I started working with Genesys Engage 7.5 back in 2014. Over the years I worked heavily with support and implementation, created many IRD flows, did some work in Composer, and more recently I've been exploring Architect and trying to move deeper into the development side of Genesys Cloud.
I'm not sure if there is already a discussion about this, but I would really like to hear your perspective:
What do you think is the best path for making this transition from Engage/support-oriented roles into a more developer-focused role in Genesys Cloud?
I started this transition about a year ago, but I would appreciate advice from people who have already gone through this journey - especially regarding which skills or technologies are truly worth focusing on, and what things I might currently be spending too much time on that are less relevant today.
Looking forward to hearing your experiences and recommendations.
#Architect------------------------------
Arthur Gomes
Indra Soluciones Tecnologías de la Información, S.L.
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