Genesys Cloud - Main

Hello. I hope this is an easy one for someone. Is there a way to export in bulk from Genesys Cloud People Directory into a .csv file? I'm trying to create a postman collection run to bulk delete inactive users but before I can do that I extract the list from Genesys for the data. Any help would be greatly appreciated.

#SystemAdministration

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Reuben Goodwin
Health Alliance Plan
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Hi Reuben,

First thing that comes to mind is to use get /api/v2/users?pageSize=100&pageNumber=1&state=inactive to get a list of all inactive users, and then use the IDs from that result for the delete action.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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I actually got a similar request today and ended up trying Genesys CLI which does make exports quite easy.

I could use the following command to export all inactive users to a JSON, which I then imported to an Excel sheet

gc --profile profilename users list --state inactive --autopaginate > .\export.json

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 08-31-2023 06:00
From: Jan Heinonen
Subject: People Directory Bulk Export

Hi Reuben,

First thing that comes to mind is to use get /api/v2/users?pageSize=100&pageNumber=1&state=inactive to get a list of all inactive users, and then use the IDs from that result for the delete action.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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