Genesys Cloud CX

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  • 1.  People Report

    Posted 11-16-2022 19:33
    Hey all, Is someone able to help me (point me in the right direction) to be able to download a 'People' report, similar to the default 'People' page/view in Purecloud?  I.e.
    • Name
    • Active License
    • Last Login
    • Roles
    • Email
    • Division
    • Welcome Sent
    • Work Team
    Much appreciated if you can assist and save me hours cuting and pasting LOL....
    #Reporting/Analytics

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    Nick Horman
    Qantas Airways Limited
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  • 2.  RE: People Report

    GENESYS
    Posted 11-17-2022 02:15
    Edited by Alberto Sagredo 11-17-2022 02:17

    Hi Nick

    You can make some request via API and get user list or so

    Genesys Cloud Developer Center

    You can find an example about how to export this to CSV here -> https://developer.genesys.cloud/forum/t/export-all-users-in-purecloud-collaborate-update-email-address-to-new-domain-import-back-to-purecloud/5628

    Will it work for you ?

    Regards

    Alberto



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    ALBERTO CASTRO
    Sr Technical Account Manager EMEA
    Genesys - Employees
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