Swati_Shrivastava | 2022-01-21 07:23:21 UTC | #1
Is percentage allocation can be possible in Architect on the basis of Queues ? Like 74 % calls should go to Queue A and 35 % to Queue B.
Jerome.Saint-Marc | 2022-01-21 13:28:15 UTC | #2
Hello,
At this time, there is no Architect native block/action to perform a distribution to queues, based on percentage (65%, 35%). You can check these posts on the Genesys Cloud Community forum - same question and description of alternatives/workarounds that people used to achieve this: here and here.
You can also vote for the following idea: https://genesyscloud.ideas.aha.io/ideas/INB-I-1124
Regards,
system | 2022-02-21 13:28:31 UTC | #3
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This post was migrated from the old Developer Forum.
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