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  • 1.  Performance: Agents only can see the Data they worked on

    Posted 06-13-2023 10:06
    No replies, thread closed.

    Hello,

    How can I build a permission set that the Agent can only see the Section "my performance"? I tried different Settings in permissions but the Agent always can see the Data of other divisions in the section "Call center".

    Actual view of the performance section

    Thanks for your help 


    #Reporting/Analytics
    #SystemAdministration

    ------------------------------
    Dirk Krampe
    Sixt Rental Cars
    ------------------------------


  • 2.  RE: Performance: Agents only can see the Data they worked on

    Posted 06-13-2023 10:21
    No replies, thread closed.

    Have you created a separate Role for each set of agents and assigned a single Division to that role to see how much is locked down? Also, look through all the permissions assigned to see which are Division-Aware...not all data is controlled by Divisions.



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Performance: Agents only can see the Data they worked on

    Posted 06-14-2023 02:46
    No replies, thread closed.

    Thank you, 

    there was one point in the permissions I've not see, now it works. 



    ------------------------------
    Dirk Krampe
    Sixt Rental Cars
    ------------------------------

    Original Message


  • 4.  RE: Performance: Agents only can see the Data they worked on

    Posted 06-14-2023 09:33
    No replies, thread closed.

    I'm glad to hear it!



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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