Genesys Cloud - Main

When running Call queue performance for prior 3 months we are not able to get the data as it comes back blank or partially populated.  Sometimes if we do only one month we get the information but it makes it difficult to pull quarterly stats.  Does anyone know of a better way to get this data or is there an API that we can use to pull it differently?
#Reporting/Analytics

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Janice Jahnsen
F5 Networks, Inc.
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Hi Janice,

You can use analytics API with one month granularity "P1M" and to apply additional aggregation for 3 months.

We have default granularity feature in Noralogix REPO361.


------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com
------------------------------

Original Message:
Sent: 10-05-2021 21:02
From: Janice Jahnsen
Subject: Performance call queue quarterly returning blank

When running Call queue performance for prior 3 months we are not able to get the data as it comes back blank or partially populated.  Sometimes if we do only one month we get the information but it makes it difficult to pull quarterly stats.  Does anyone know of a better way to get this data or is there an API that we can use to pull it differently?
#Reporting/Analytics

------------------------------
Janice Jahnsen
F5 Networks, Inc.
------------------------------

Thank you Taras,

I assume Noralogix is a 3rd party that you use with Genesys?

------------------------------
Janice Jahnsen
F5 Networks, Inc.
------------------------------

Original Message:
Sent: 10-06-2021 06:06
From: Taras Buha
Subject: Performance call queue quarterly returning blank

Hi Janice,

You can use analytics API with one month granularity "P1M" and to apply additional aggregation for 3 months.

We have default granularity feature in Noralogix REPO361.


------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com

Original Message:
Sent: 10-05-2021 21:02
From: Janice Jahnsen
Subject: Performance call queue quarterly returning blank

When running Call queue performance for prior 3 months we are not able to get the data as it comes back blank or partially populated.  Sometimes if we do only one month we get the information but it makes it difficult to pull quarterly stats.  Does anyone know of a better way to get this data or is there an API that we can use to pull it differently?
#Reporting/Analytics

------------------------------
Janice Jahnsen
F5 Networks, Inc.
------------------------------

That's correct. Noralogix is a Genesys Appfoundry premium partner.
You are welcome to contact me.

------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com
------------------------------

Original Message:
Sent: 10-06-2021 10:31
From: Janice Jahnsen
Subject: Performance call queue quarterly returning blank

Thank you Taras,

I assume Noralogix is a 3rd party that you use with Genesys?

------------------------------
Janice Jahnsen
F5 Networks, Inc.

Original Message:
Sent: 10-06-2021 06:06
From: Taras Buha
Subject: Performance call queue quarterly returning blank

Hi Janice,

You can use analytics API with one month granularity "P1M" and to apply additional aggregation for 3 months.

We have default granularity feature in Noralogix REPO361.


------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com

Original Message:
Sent: 10-05-2021 21:02
From: Janice Jahnsen
Subject: Performance call queue quarterly returning blank

When running Call queue performance for prior 3 months we are not able to get the data as it comes back blank or partially populated.  Sometimes if we do only one month we get the information but it makes it difficult to pull quarterly stats.  Does anyone know of a better way to get this data or is there an API that we can use to pull it differently?
#Reporting/Analytics

------------------------------
Janice Jahnsen
F5 Networks, Inc.
------------------------------