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  • 1.  Performance > Flow Performance > Interaction ID

    Posted 08-21-2023 18:48
    No replies, thread closed.

    Does anyone know how to obtain the interaction ID's from calls that went through a specific Inbound Call Flow?

    I can see the number of entries but can't seem to drill down to the individual interaction.


    #Reporting/Analytics

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    Emma Budgen
    Australian Unity Group Services Pty Ltd
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  • 2.  RE: Performance > Flow Performance > Interaction ID

    Posted 08-22-2023 11:25
    No replies, thread closed.

    Go to Interactions and in your filter option, choose Flow and then type in which flow you are searching for.  Click on the + sign and choose Conversation ID to see the interaction ID for each call. 



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    Nichole Conway
    State of Missouri
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  • 3.  RE: Performance > Flow Performance > Interaction ID

    Posted 08-22-2023 19:07
    No replies, thread closed.

    Thank you Nichole, not sure how I missed that search :)



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    Emma Budgen
    Australian Unity Group Services Pty Ltd
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    Original Message


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