Genesys Cloud - Main

I am unable to find the permission in conversation>suggestion, conversation>suggestion in my Genesys Instance, this role is required for agent assist as per the document Create a Genesys Agent Assist role - Genesys Cloud Resource Center

Genesys Cloud Resource Center		remove preview
Create a Genesys Agent Assist role - Genesys Cloud Resource Center To create an Agent Assist role, follow these steps. Click Admin. Under... [More] View this on Genesys Cloud Resource Center >

 

#PlatformAdministration
#Security
#SystemAdministration

------------------------------
Karthik Ageer
Computer Generated Solutions, Inc.
------------------------------

Hi Karthik,

Your license and org is available for Agent Assistant? You can consulting here: https://help.mypurecloud.com/articles/genesys-agent-assist-availability-in-gc-licenses/ and https://help.mypurecloud.com/articles/genesys-cloud-agent-assist-pricing/.

There is an important note: **In the case of BYOC Premises, Genesys Agent Assist for Voice is not available. The reason for that is that real-time summarization, knowledge surfacing and transcription is not possible, because at BYOC Premises, voice transcription occurs after the recording is completed and uploaded.

You can confirm with Genesys too, if prefer.

Att,

------------------------------
Breno Canyggia Ferreira Marreco
------------------------------