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  • 1.  Permission General > Role Manager Not working as expected

    Posted 02-07-2025 10:43
    No replies, thread closed.

    Hello, 

    I was asked to create a role to allow a team to provision new users onto the cloud platform. I've added the below permissions to this role and for the most part its working as expected except for the Role Manager permission. From what I understand, this permission should allow the assignee to add roles to other users but  not to their own account. During my testing, I was able to add any role to my account even though I had this permission set. It seems like there are two permissions in conflict. Authorization > Grant > Add and General > Role Manager

    Authorization > Grant > Add Grant a role to a user
    Authorization > Grant > View View a user's roles
    Authorization > Role > View View a role
    Directory > User > Add Add people
    Directory > User > Edit Edit people
    Directory > User > Reconcile Email Reconcile a user email
    Directory > User > View Basic profile view permission
    Directory > User Profile > Edit Edit profile fields
    Directory > User Profile > View View profile fields
    General > Role Manager Ability to assign roles to other users but not yourself

    #PlatformAdministration

    ------------------------------
    Steve Bagdanovich
    engineer
    ------------------------------


  • 2.  RE: Permission General > Role Manager Not working as expected

    Posted 02-07-2025 11:02
    No replies, thread closed.

    Hello Steve,

    Did you try removing the Authorization > Grant > Add permission and see if that works? It seems like that is whats causing you to be able to add permissions to yourself.

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Permission General > Role Manager Not working as expected

    Posted 02-07-2025 11:29
    Edited by Steve Bagdanovich 02-07-2025 11:35
    No replies, thread closed.

    Hello, the moment I do that then I cannot add a role to any accounts. I'm stumped. 



    ------------------------------
    Steve Bagdanovich
    engineer
    ------------------------------

    Original Message


  • 4.  RE: Permission General > Role Manager Not working as expected

    Posted 02-07-2025 13:07
    No replies, thread closed.

    Let me dig into this a bit, im wondering if it a permission issue or possibly a bug with the permission.



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: Permission General > Role Manager Not working as expected

    Posted 02-07-2025 13:27
    No replies, thread closed.

    I played with this in my test org and got the same behavior. At this point I recommend opening a case with customer care UI team as they will have to look into this with logs and be able to escalate this through the proper channels if needed. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 6.  RE: Permission General > Role Manager Not working as expected

    Posted 02-07-2025 14:16
    No replies, thread closed.

    Thanks for looking into it. I did that when I started this thread. Ill post back once I hear something. 

    Steve



    ------------------------------
    Steve Bagdanovich
    engineer
    ------------------------------

    Original Message


  • 7.  RE: Permission General > Role Manager Not working as expected
    Best Answer

    Posted 02-07-2025 16:09
    No replies, thread closed.

    Hi,

    A while back I was trying the same permission but had no luck. Genesys care told us that permission 'General > Role Manager' has been deprecated. 



    ------------------------------
    Cheers
    Zubair
    ------------------------------



  • 8.  RE: Permission General > Role Manager Not working as expected

    Posted 02-07-2025 16:16
    Edited by Steve Bagdanovich 02-07-2025 17:41
    No replies, thread closed.

    Hello and your timing is excellent. I got the same message from customer care a moment ago. I'm scratching my head as to why its still listed as a usable permission. 



    ------------------------------
    Steve Bagdanovich
    engineer
    ------------------------------

    Original Message


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