Genesys Cloud - Main

Is there a specific authorization that controls this?

Problem I have is granting agents access to their own interactions.

Without having access to Contact Center interactions.

There seems to be no way of limiting them to their own interactions in this view.

Regards

Gregory

#SystemAdministration

------------------------------
Gregory Chancerel
Ovalo Eurl
------------------------------

Hello,

It should be only their own interaction by default on the user permissions, otherwise you can add conditions, for example on Analytics -> Conversation Aggregate

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------

Hello Jan,

Unfortunately this condition is programmed.
It has no effect on the display, my agent sees all the "Interactions" of his entire division and worse, he can see the "No-ACD" interactions.

Thx

Gregory

------------------------------
Gregory Chancerel
Ovalo Eurl
------------------------------

Original Message:
Sent: 04-04-2024 08:50
From: Jan Heinonen
Subject: Permission in Interaction View

Hello,

It should be only their own interaction by default on the user permissions, otherwise you can add conditions, for example on Analytics -> Conversation Aggregate

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------