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  • 1.  Permission on Agent contact information and profile picture upload

    Posted 02-03-2021 08:57
    No replies, thread closed.
    Hi, 

    We would like to disable agent's permission on editing his contact information and uploading his picture.
    I browsed though the forum, and found that the upload of profile picture can't be disable.
    I also checked for the contact information, but I can't find the right permission to disable the editing.

    Has anyone been able to disable this?

    Thanks for your feedback,
    Bernard
    #PlatformAdministration

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    Bernard Vanhopplijnus
    NTT Belgium NV/SA
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  • 2.  RE: Permission on Agent contact information and profile picture upload

    Posted 02-03-2021 09:14
    No replies, thread closed.
    Most basic Profile rights (editing Bio, Education, picture, contact info, etc.) are tied to the employee role directly, not permissions.

    Unfortunately, if you remove the employee role from a user that also prevents them from logging in.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Permission on Agent contact information and profile picture upload

    Posted 02-03-2021 21:45
    No replies, thread closed.
    Hi Bernard, I've pinged you internally but try to remove the General>employee permission from the role(s) rather than the employee role itself from your users.

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


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