Good morning

So here is a first for me and I am stumped.  I didn't even realize a group of our agents were using the mobile app.  This morning I was informed Hello Team, agents are unable to access the GC Tempo app on their phones, for checking their schedules. they are getting Permission error - Your account does not have the permission to access Genesys tempo . Contact the Genesys Cloud Admin.  I have never configured or given permissions so unsure on how to rectify?

Help?

Thanks

shirley

Apparently our super admin removed the permissions as we have not approved use of it yet.  Sorry.  You can ignore this.

Shirley

Good morning

So here is a first for me and I am stumped.  I didn't even realize a group of our agents were using the mobile app.  This morning I was informed Hello Team, agents are unable to access the GC Tempo app on their phones, for checking their schedules. they are getting Permission error - Your account does not have the permission to access Genesys tempo . Contact the Genesys Cloud Admin.  I have never configured or given permissions so unsure on how to rectify?

Help?

Thanks

shirley

Hi Shirley, 

Here we have documentation on permissions necessary to access Genesys Tempo, https://help.mypurecloud.com/articles/access-genesys-tempo/. 

I am the Product Manager for Tempo and would be happy to answer any questions your organization may have as they are deciding if they would like to grant access to their employees. You can email me directly at kylee.kasper@genesys.com if anything comes up. 

Cheers,

Kylee

Apparently our super admin removed the permissions as we have not approved use of it yet.  Sorry.  You can ignore this.

Shirley

Good morning

So here is a first for me and I am stumped.  I didn't even realize a group of our agents were using the mobile app.  This morning I was informed Hello Team, agents are unable to access the GC Tempo app on their phones, for checking their schedules. they are getting Permission error - Your account does not have the permission to access Genesys tempo . Contact the Genesys Cloud Admin.  I have never configured or given permissions so unsure on how to rectify?

Help?

Thanks

shirley