Workforce Engagement Management

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  • 1.  Permissions

    Posted 07-20-2023 08:25

    Good morning

    So here is a first for me and I am stumped.  I didn't even realize a group of our agents were using the mobile app.  This morning I was informed Hello Team, agents are unable to access the GC Tempo app on their phones, for checking their schedules. they are getting Permission error - Your account does not have the permission to access Genesys tempo . Contact the Genesys Cloud Admin.  I have never configured or given permissions so unsure on how to rectify?

    Help?

    Thanks

    shirley


    #Tempo

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    Shirley Harbers
    Alcatel-Lucent USA Inc.
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  • 2.  RE: Permissions

    Posted 07-20-2023 10:05

    Apparently our super admin removed the permissions as we have not approved use of it yet.  Sorry.  You can ignore this.

    Shirley



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    Shirley Harbers
    Alcatel-Lucent USA Inc.
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  • 3.  RE: Permissions

    GENESYS
    Posted 07-20-2023 11:42

    Hi Shirley, 

    Here we have documentation on permissions necessary to access Genesys Tempo, https://help.mypurecloud.com/articles/access-genesys-tempo/. 

    I am the Product Manager for Tempo and would be happy to answer any questions your organization may have as they are deciding if they would like to grant access to their employees. You can email me directly at kylee.kasper@genesys.com if anything comes up. 

    Cheers,

    Kylee



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    Kylee Kasper, Product Manager
    Genesys - Employees
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  • 4.  RE: Permissions
    Best Answer

    Posted 07-21-2023 07:06

    Thank you so much!

    Shirley



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    Shirley Harbers
    Alcatel-Lucent USA Inc.
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