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Good day 

Genesys Cloud - Unable to get Customer External Contact Details. Error: Unable to get Genesys Cloud Customer External Contact Details. Error: Error while fetching: {"statusCode":403,"body":"{\"message\":\"Unable to perform the requested action. You must have at least one of the following permissions assigned: [relate:contact:view, externalContacts:contact:view]\",\"code\":\"missing.any.permissions\",

Which permission must I assign to resolve this as I have assigned External contact view under telephony role which did not resolve the error and I assigned all permission for external contact however still see the error?

Hi Neo,

I believe you need relate:contact:view or externalContacts:contact:view permissions to view an external contact

Good day 

Genesys Cloud - Unable to get Customer External Contact Details. Error: Unable to get Genesys Cloud Customer External Contact Details. Error: Error while fetching: {"statusCode":403,"body":"{\"message\":\"Unable to perform the requested action. You must have at least one of the following permissions assigned: [relate:contact:view, externalContacts:contact:view]\",\"code\":\"missing.any.permissions\",

Which permission must I assign to resolve this as I have assigned External contact view under telephony role which did not resolve the error and I assigned all permission for external contact however still see the error?

Hi Samuel

I have assigned this permission relate:contact:view or externalContacts:contact:view howeever I am still seeing the error.

Hi Neo,

I believe you need relate:contact:view or externalContacts:contact:view permissions to view an external contact

Good day 

Genesys Cloud - Unable to get Customer External Contact Details. Error: Unable to get Genesys Cloud Customer External Contact Details. Error: Error while fetching: {"statusCode":403,"body":"{\"message\":\"Unable to perform the requested action. You must have at least one of the following permissions assigned: [relate:contact:view, externalContacts:contact:view]\",\"code\":\"missing.any.permissions\",

Which permission must I assign to resolve this as I have assigned External contact view under telephony role which did not resolve the error and I assigned all permission for external contact however still see the error?

Hi Neo, 

In that case I would raise a case with Customer Support and capture both Network and Console logs when loading the view, to add to the case so they can check why you are getting the error.

Hi Samuel

I have assigned this permission relate:contact:view or externalContacts:contact:view howeever I am still seeing the error.

Hi Neo,

I believe you need relate:contact:view or externalContacts:contact:view permissions to view an external contact

Good day 

Genesys Cloud - Unable to get Customer External Contact Details. Error: Unable to get Genesys Cloud Customer External Contact Details. Error: Error while fetching: {"statusCode":403,"body":"{\"message\":\"Unable to perform the requested action. You must have at least one of the following permissions assigned: [relate:contact:view, externalContacts:contact:view]\",\"code\":\"missing.any.permissions\",

Which permission must I assign to resolve this as I have assigned External contact view under telephony role which did not resolve the error and I assigned all permission for external contact however still see the error?