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  • 1.  Permissions for OAuth user

    Posted 03-02-2026 12:21

    Hello -

    I want to create an OAuth user to download unredacted transcripts from Genesys cloud. What set of permissions are needed to assign to the role for the OAuth user?

    Regards


    #PlatformAPI

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    Ravish Hasija
    NA
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  • 2.  RE: Permissions for OAuth user

    Posted 03-13-2026 09:40

    Hi @Ravish Hasija, 

    The permission you are likely looking for is "Recording > Recording > ViewSensitiveData". This permission should allow users (or OAuth clients) to access the original recordings and view transcripts that are not redacted.

    If you assign the "Recording > Recording > All permission", it also includes the ViewSensitiveData permission automatically.



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    Josh Coyle
    Senior Professional Services Consultant
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  • 3.  RE: Permissions for OAuth user

    Posted 03-13-2026 10:01

    Thank you Josh!



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    Ravish Hasija
    NA
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    Original Message


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