Genesys Cloud - Main

Helpfully, the Genesys Cloud article website includes all permissions here:

Products, roles, and permissions list - Genesys Cloud Resource Center

In my experience over time, there have been a number of new permissions introduced, and some withdrawn.

It appears to be that, these types of changes to permissions haven't always been covered by release notes or announcements. And anyway, keyword searches are hit-and-miss in finding the specific details.

May I suggest attaching some form of timeline, or cross reference, to the list of permissions. Even if the withdrawn ones can't be covered off because they are absent, something like a "Day zero" marker, or for example: Genesys Cloud – Deprecation: Permission enforcement change to update another user's presence with the PATCH API - Genesys Cloud Resource Center for presence:userPresence:edit permission. etc.

Thanks

Hi Shaddy,

I think that would actually be very useful, especially for administrators and integration developers managing custom roles, APIs, and automation over longer periods of time.

Over time there have definitely been cases where:

• new permissions were introduced
• enforcement behavior changed
• existing integrations/scripts suddenly required additional permissions
• or permissions became deprecated/reworked

Having some form of permission history/timeline directly attached to the permissions list page would make change tracking much easier compared to searching across release notes and announcements separately.

Even simple metadata such as:

• introduced date
• enforcement change date
• deprecated/removed date
• related announcement/release note links

would probably help a lot from an operational and governance perspective.

The presence:userPresence:edit example you shared is a good example of the type of change that can easily be missed during ongoing platform updates.

This also feels like a good enhancement idea for the Ideas Portal if it has not already been raised there.