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  • 1.  Permissions-No out calls

    Posted 11-15-2018 04:08
    No replies, thread closed.
    Hello Everyone,

    I need to have one role that can have both "PureCloud User" and "Communicate - User", but without making outbound calls.

    So, I have created a new role, I added the same permissions exist with "PureCloud User" and "Communicate - User", but without the following permissions:
    "Conversation  Call Add", "Conversation  Call  Add", "Conversation  callback  Create".

    However, my new role still can make outbound calls!!. Could you please let me know what permissions that have direct impact on making outbound calls?


    Best Regards,
    #Outbound
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Permissions-No out calls

    Posted 12-19-2018 05:50
    No replies, thread closed.
    Hello Everyone,

    Is there a permission that is responsible for outbound calls only?
    I need to have an agent who can receive the inbound only.

    Best Regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


  • 3.  RE: Permissions-No out calls

    Posted 12-19-2018 16:05
    No replies, thread closed.
    No, there is no permission to limit calls in that way.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


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