I am looking to use the 'Add Conditions' option for a permission in a custom role. I want to set the Media Type to email, but it seems that only chat & call are listed options. This seems unusual. Is there any reason why that would be? The user's role includes the division in which the emails are being handled.
#SystemAdministration#Unsure/Other------------------------------
Emily Kammerer
Ascendium Education Group, Inc.
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