Genesys Cloud - UI New Features

 View Only

Sign Up

  • 1.  persistance panel management

    Posted 06-02-2025 13:23
    Edited by Adweeth Shakthidharan 06-02-2025 13:23

    Hello,

    Is it possible for agents to retain their pinned panels even after logging out?

    We have two widgets that are critical for them to always have open on all conversations, so looking for suggestion on how this could be done. This is causing teammates to open the second one manually each day and at times missing to as well. 

    Thanks

    Adweeth



    ------------------------------
    Adweeth
    ------------------------------



  • 2.  RE: persistance panel management

    Posted 06-02-2025 21:32

     Paging @Nicholas Robinson on this one, Nicholas, what's the latest from engineering on this? 

    Thanks! 

     



    ------------------------------
    Allison Castelot
    Product Marketing Director
    ------------------------------



  • 3.  RE: persistance panel management

    Posted 06-03-2025 16:48

    Hi @Adweeth Shakthidharan 

    Just so I understand .. You want to make sure that two widgets cannot be hidden is that correct ?



    ------------------------------
    Nicholas Robinson
    Principal Product Manager
    Genesys - Employees
    ------------------------------



  • 4.  RE: persistance panel management

    Posted 06-04-2025 15:50

    We want to have two widgets always pinned by default instead of just one.



    ------------------------------
    Adweeth
    ------------------------------

    Original Message


  • 5.  RE: persistance panel management

    Posted 07-08-2025 18:37

    HI @Adweeth Shakthidharan

    My apologies for the delayed response. This capability is something we are we reviewing for a future release.  Thanks 



    ------------------------------
    Nicholas Robinson
    Principal Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


Related Content