Hey all,
A number of agents that are working in the office and at home have been running into an issue since this morning. An error pops up which is not letting them answer the call because of which the interaction bounces back to the queue. Is anyone facing this issue or has anyone faced this issue in the past? If so, what did you do to resolve this? Apparently, there are no network issues which our internal IT department have confirmed.
Appreciate your help.
Thx,
Vidhu
#Telephony------------------------------
Vidhu Narayanan
Genesys Cloud Delivery Lead
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