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  • 1.  phone number assigment

    Posted 07-20-2022 18:15
    No replies, thread closed.
    I'm brand new to this so please bear with me.  When setting up a new account, how is the phone number assigned?
    #Telephony

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    Patrick Moore
    Ministry Brands Holdings, LLC
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  • 2.  RE: phone number assigment

    Posted 07-20-2022 18:21
    No replies, thread closed.

    Assuming you're talking about IVRs, after you create & publish an inbound call flow you will create a call route that ties the phone number to the flow. 

    https://help.mypurecloud.com/articles/about-call-routing/



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    Melissa Bailey
    Genesys - Employees
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