Hello,
It will match your search with the searchable fields for any match.
If you want to add some specific search words you could use custom fields for the contact and use one to those that are searchable depending on content.
https://help.genesys.cloud/articles/custom-field-types/
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 03-17-2026 10:23
From: stacey mcgann
Subject: Phonebook
Hello for my organization we have multiple VISNs in our phonebook. Is there a way to filter out the other VISNS? For example it we want the eye clinic we have to type "V06 DUR EYE" maybe I'm picky but that's a lot. Hopefully to make it so just VISN6 populates automatically
#Telephony
#Other
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stacey mcgann
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