Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Phones losing settings after updates and/or rebooting

    Posted 11-05-2018 11:07
    No replies, thread closed.
    All of my agents were defaulted to speaker phone when they came in today instead of "headset memory".  They set it, then reboot the phone and it reverts again.  Anyone else experiencing this ?  VVX601 phones.
    #Telephony

    ------------------------------
    Ramsey
    ------------------------------


  • 2.  RE: Phones losing settings after updates and/or rebooting

    Posted 11-05-2018 11:12
    No replies, thread closed.
    Hi... I have had no reports of this on our org today we use the VVX311

    ------------------------------
    Matt Calton
    Grove & Dean Ltd
    ------------------------------



  • 3.  RE: Phones losing settings after updates and/or rebooting

    Posted 11-05-2018 11:34
    No replies, thread closed.
    Hello,

    We have not had that exact issue, but last week all of our Polycom VVX-311 phones had their settings reverted after they self-applied the latest Polycom update.  Our agents were also getting their calls on speaker phone, but setting the Hands Free settings to Disabled resolved the issue. 

    -Zach

    ------------------------------
    Zach Munsey
    Hopelink
    ------------------------------



  • 4.  RE: Phones losing settings after updates and/or rebooting

    Posted 11-05-2018 11:39
    No replies, thread closed.
    Good to Know - Thanks Zach

    ------------------------------
    Matt Calton
    Grove & Dean Ltd
    ------------------------------

    Original Message


Related Content