If the email has HTML content, we may not be able to parse the content to analyze the sentiment. Are these plain text emails? Are the phrases different in any way?
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Anik Dey
Genesys - Employees
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Original Message:
Sent: 04-19-2024 18:35
From: Shelby Cronk
Subject: Phrase marked with negative sentiment once but not every time
@Mark Fagus a particular phrase used to close all emails was triggered by Genesys as a negative sentiment on one email but not on all emails; we have since updated the sentiment feedback to reflect this phrase as neutral, but is there a reason it was triggered once but not others?
#SpeechandTextAnalytics
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Shelby Cronk
C1
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