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  • 1.  Phrase marked with negative sentiment once but not every time

    Posted 04-19-2024 18:35
    No replies, thread closed.

    @Mark Fagus a particular phrase used to close all emails was triggered by Genesys as a negative sentiment on one email but not on all emails; we have since updated the sentiment feedback to reflect this phrase as neutral, but is there a reason it was triggered once but not others? 


    #SpeechandTextAnalytics

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    Shelby Cronk
    C1
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  • 2.  RE: Phrase marked with negative sentiment once but not every time

    Posted 04-22-2024 08:36
    No replies, thread closed.

    Marking it as neutral is what I would have suggested. If it happens again, please let me know.



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    Mark Fagus
    Genesys - Employees
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  • 3.  RE: Phrase marked with negative sentiment once but not every time

    Posted 04-23-2024 12:34
    No replies, thread closed.

    If the email has HTML content, we may not be able to parse the content to analyze the sentiment. Are these plain text emails? Are the phrases different in any way?



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    Anik Dey
    Genesys - Employees
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