Hello Mike and welcome to the community!
As you have pointed out this is an all or nothing type of feature. This would be a great idea for a feature enhancement though, which can be submitted in our Ideas Portal.
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 10-03-2024 12:30
From: Mike Korolishin
Subject: PII Masking for only Scheduled Callbacks Performance View
Is anyone familiar with a method where PII Masking can be applied to only the Scheduled Callbacks view in Performance?
We'd like to hide the DNIS in this reporting but do not want to apply PII masking to the other Genesys modules, as seems to be the only option outlined here:
https://help.mypurecloud.com/articles/limited-pii-masking-in-performance-views-and-exports/
#Reporting/Analytics
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Mike Korolishin
American Health Reform Solutions, LLC
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