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Place a personalized menu on social media channels

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  • 1.  Place a personalized menu on social media channels

    Posted 02-19-2019 17:26
    No replies, thread closed.
    I would like to place a menu with certain options on Facebook and if the client chooses any option, we can find a web service and take the information directly to the Facebook Messenger body without the need to transfer the interaction to an agent. It's possible? How?
    #DigitalChannels

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    MINNELLY LUCERO
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
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