Workforce Engagement Management

We've expanded the forecast and schedule start date range in the UI from 26 weeks to 104 weeks in the future, so you can support longer-term commitments.

Availability is targeted for January 19th, 2026.

What's New / Why It Matters

1. Start further out in the UI:  You can now create forecasts and schedules with a start date up to 104 weeks in the future.
   
   
2. Find what you created: Forecast and schedule search now supports selecting weeks up to 104 weeks ahead.
   
   
3. Consistent limits across UI + API: The same start-date limits are enforced across the experience (including creation/copy APIs), so behavior is predictable.
   
   
4. A sensible outer cap: Forecasts and schedules are limited to a maximum of 130 weeks from start date to end date (start week + length can't exceed 130 weeks).

Long-term forecasts (daily or weekly)

1. 1. 1. • You can start a long-term forecast up to 104 weeks in the future.
         • If the start date is 0–26 weeks in the future, you can generate the full 104-week forecast.
         • Your start date + forecast length must not go beyond 130 weeks. If the start date is more than 26 weeks in the future, the forecast length is automatically reduced so the end date never exceeds 130 weeks.

Current Behavior - Forecast can start only up to 26 weeks in future from current date ( week of July 30th is disabled)

With extended date range - Forecasts can start up to 104 weeks in future  from current date (now you can set the start date to week of Jan 13, 2028)

Short-term forecasts (15-minute intervals)

1. 1. 1. • You can start a short-term forecast up to 104 weeks in the future.
         • Supports up to 6 weeks of 15-minute intervals.
         • This allows short-term coverage to extend to about 110 weeks

Schedules (weekly and monthly)

• • • • Schedules can be generated or copied with a start date up to 104 weeks in the future, for 1–6 week schedule periods.
      • When a forecast is included, the forecast end date must be within 130 weeks of the schedule start date. If it isn’t, saving is blocked.

      • Schedules without a forecast are allowed, but they won’t include intraday data.

5.  Copy behavior 

• • • Copy Forecast: You can copy a forecast up to 104 weeks out, as long as the resulting end date stays within the 130-week limit. If the limit would be exceeded, you’ll see guidance to adjust the start date.
    • Copy Schedule: You can copy a schedule up to 104 weeks out. If including the forecast would exceed the 130-week limit, you can uncheck Include Forecast to complete the copy.
      
      

Give the extended range a try and let us know what you think.

#Forecasting
#WFMConfiguration,BestPractices

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Pavithra Asokan
Senior Product Manager, WEM
------------------------------

Thanks Pavithra, will you be able to provide some before and after screenshots?

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Mike Morris
Manager - BCD
------------------------------

I don't have the ability to schedule this far out. Has this been delayed?

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Julie Kleedorfer
Administrative Assistant
------------------------------

Hi Julie, it will depend on the release cycle for the server that you are hosted on. 

• https://help.genesys.cloud/release-notes/genesys-cloud/january-12-2026/
• https://help.genesys.cloud/articles/genesys-cloud-release-schedule/ 

------------------------------
Mike Morris
Manager - BCD
------------------------------

Original Message:
Sent: 01-20-2026 09:30
From: Julie Kleedorfer
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

I don't have the ability to schedule this far out. Has this been delayed?

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Julie Kleedorfer
Administrative Assistant
------------------------------

Thank you for your assistance. Unfortunately after reading the details I didn't realize you had to do separate schedules yet. I wanted to do one 52 week schedule and apparently we still can't do that. Thank you!

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Julie Kleedorfer
Administrative Assistant
------------------------------

Original Message:
Sent: 01-20-2026 09:41
From: Mike Morris
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi Julie, it will depend on the release cycle for the server that you are hosted on. 

• https://help.genesys.cloud/release-notes/genesys-cloud/january-12-2026/
• https://help.genesys.cloud/articles/genesys-cloud-release-schedule/ 

------------------------------
Mike Morris
Manager - BCD
------------------------------


Original Message:
Sent: 01-20-2026 09:30
From: Julie Kleedorfer
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

I don't have the ability to schedule this far out. Has this been delayed?

------------------------------
Julie Kleedorfer
Administrative Assistant

They usually hit the orgs around mid afternoon Wednesday dependent on your time zone.

------------------------------
Regards,

Gerard McGlynn
Workforce Management Consultant
IP Integration Limited
------------------------------

Original Message:
Sent: 01-20-2026 09:30
From: Julie Kleedorfer
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

I don't have the ability to schedule this far out. Has this been delayed?

------------------------------
Julie Kleedorfer
Administrative Assistant
------------------------------

Hi @Pavithra Asokan - Any update on before and after screenshots. Normally these posts for new releases contain screen shots which are super useful. 

------------------------------
Mike Morris
Manager - BCD
------------------------------

Hi Mike - Added the screenshots with extended date range for creating a forecast.

------------------------------
Pavithra Asokan
Senior Product Manager, WEM
------------------------------

Original Message:
Sent: 01-22-2026 05:20
From: Mike Morris
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi @Pavithra Asokan - Any update on before and after screenshots. Normally these posts for new releases contain screen shots which are super useful. 

------------------------------
Mike Morris
Manager - BCD
------------------------------

Awesome, thank you so much Pavithra 

------------------------------
Mike Morris
Manager - BCD
------------------------------

Original Message:
Sent: 01-22-2026 16:18
From: Pavithra Asokan
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi Mike - Added the screenshots with extended date range for creating a forecast.

------------------------------
Pavithra Asokan
Senior Product Manager, WEM
------------------------------


Original Message:
Sent: 01-22-2026 05:20
From: Mike Morris
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi @Pavithra Asokan - Any update on before and after screenshots. Normally these posts for new releases contain screen shots which are super useful. 

------------------------------
Mike Morris
Manager - BCD

Hi Pavithra,

Thank you for the information. We were able to create new schedules beyond the 26 weeks and use the new feature. Those schedules do not show in the schedule list view, the only way to see them is to click the search and enter the date range. Is that a limitations in the UI view, are there any plans to change that or may be another way to view the new schedules

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Ninette Elashry
Senior Application Specialist
------------------------------

Hi, 

We have made use of the new scheduling capability and we have scheduled our complete holiday year out, so we are running 52wks out. My question is: If we make changes to planning groups and or agent skills and queues, that make them eligible for an existing PG after the point of generation, do we then have to create a brand new set of schedules? Is there a way to refresh the generated schedules to reflect the new skilling strategy we may have employed? 

Regards,

Mike. 

------------------------------
Mike Nitti
Wfo Analyst
------------------------------

Hi Mike,

Great question, especially if you're scheduling that far out.

If you make changes to forecasts or planning groups, you don't need to create a brand new set of schedules. You can run a reschedule and it will rebalance staffing based on the updated forecast, predictions, and skill mix.

For work plan changes, it works a bit differently today. You'll need to remove the agent, republish the schedule without them, and then bring them back in during a reschedule. That's what pulls them in correctly based on their updated work plan. Hope that helps!

------------------------------
Pavithra Asokan
Staff Product Manager, WEM
------------------------------

Original Message:
Sent: 05-01-2026 06:24
From: Mike Nitti
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi, 

We have made use of the new scheduling capability and we have scheduled our complete holiday year out, so we are running 52wks out. My question is: If we make changes to planning groups and or agent skills and queues, that make them eligible for an existing PG after the point of generation, do we then have to create a brand new set of schedules? Is there a way to refresh the generated schedules to reflect the new skilling strategy we may have employed? 

Regards,

Mike. 

------------------------------
Mike Nitti
Wfo Analyst
------------------------------

Hi Mike,

Great question, especially if you're scheduling that far out.

If you make changes to forecasts or planning groups, you don't need to create a brand new set of schedules. You can run a reschedule and it will rebalance staffing based on the updated forecast, predictions, and skill mix.

For work plan changes, it works a bit differently today. You'll need to remove the agent, republish the schedule without them, and then bring them back in during a reschedule. That's what pulls them in correctly based on their updated work plan. Hope that helps!

------------------------------
Pavithra Asokan
Staff Product Manager, WEM
------------------------------

Original Message:
Sent: 05-01-2026 06:24
From: Mike Nitti
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi, 

We have made use of the new scheduling capability and we have scheduled our complete holiday year out, so we are running 52wks out. My question is: If we make changes to planning groups and or agent skills and queues, that make them eligible for an existing PG after the point of generation, do we then have to create a brand new set of schedules? Is there a way to refresh the generated schedules to reflect the new skilling strategy we may have employed? 

Regards,

Mike. 

------------------------------
Mike Nitti
Wfo Analyst
------------------------------

Hi, 

Thank you for replying, that's great news but I am experiencing difficulty in getting the schedules I have corrected after having added employees to a planning group, we can see them in the MU view as associated to the group, but each time we run a schedule again they don't, if it isn't too much trouble could you give me a brief outline of the process to follow so I can make sure it's not me missing something,.

------------------------------
Mike Nitti
Wfo Analyst
------------------------------

Original Message:
Sent: 05-04-2026 15:19
From: Pavithra Asokan
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi Mike,

Great question, especially if you're scheduling that far out.

If you make changes to forecasts or planning groups, you don't need to create a brand new set of schedules. You can run a reschedule and it will rebalance staffing based on the updated forecast, predictions, and skill mix.

For work plan changes, it works a bit differently today. You'll need to remove the agent, republish the schedule without them, and then bring them back in during a reschedule. That's what pulls them in correctly based on their updated work plan. Hope that helps!

------------------------------
Pavithra Asokan
Staff Product Manager, WEM
------------------------------


Original Message:
Sent: 05-01-2026 06:24
From: Mike Nitti
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi, 

We have made use of the new scheduling capability and we have scheduled our complete holiday year out, so we are running 52wks out. My question is: If we make changes to planning groups and or agent skills and queues, that make them eligible for an existing PG after the point of generation, do we then have to create a brand new set of schedules? Is there a way to refresh the generated schedules to reflect the new skilling strategy we may have employed? 

Regards,

Mike. 

------------------------------
Mike Nitti
Wfo Analyst

Hi @Mike Nitti, 

It might be best to raise a care ticket so that one of the team can check your configuration, as there are many moving parts and configurations required when generating a schedule.

A rough checklist would be:

• Do the Planning Groups reflect the correct Queues, Skills and Languages of the employees?
• Have Employees been added to the correct Work Plans?
• Have the employees been assigned to the Work Plans with a Start date corresponding to the schedule period?
• Are the Work Plans valid?
• Does the forecast that you have created reflect what you are expecting?
• Were any schedule generation warnings/errors produced?
• Are the employees listed in the schedule even if there are no shifts?
  • If not, then check the Work Plans again

If you have removed an agent from the schedule, republished it, run a reschedule, and the agent is still missing from the schedule, you should check:

• Have they been assigned to a valid work plan?
• During the reschedule, did you select and re-add them to the schedule during the reschedule wizard?

Hope this helps,

Paul

 

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Paul Wood
WFM Product Manager
------------------------------

Original Message:
Sent: 05-05-2026 05:02
From: Mike Nitti
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi, 

Thank you for replying, that's great news but I am experiencing difficulty in getting the schedules I have corrected after having added employees to a planning group, we can see them in the MU view as associated to the group, but each time we run a schedule again they don't, if it isn't too much trouble could you give me a brief outline of the process to follow so I can make sure it's not me missing something,.

------------------------------
Mike Nitti
Wfo Analyst
------------------------------


Original Message:
Sent: 05-04-2026 15:19
From: Pavithra Asokan
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi Mike,

Great question, especially if you're scheduling that far out.

If you make changes to forecasts or planning groups, you don't need to create a brand new set of schedules. You can run a reschedule and it will rebalance staffing based on the updated forecast, predictions, and skill mix.

For work plan changes, it works a bit differently today. You'll need to remove the agent, republish the schedule without them, and then bring them back in during a reschedule. That's what pulls them in correctly based on their updated work plan. Hope that helps!

------------------------------
Pavithra Asokan
Staff Product Manager, WEM


Original Message:
Sent: 05-01-2026 06:24
From: Mike Nitti
Subject: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

Hi, 

We have made use of the new scheduling capability and we have scheduled our complete holiday year out, so we are running 52wks out. My question is: If we make changes to planning groups and or agent skills and queues, that make them eligible for an existing PG after the point of generation, do we then have to create a brand new set of schedules? Is there a way to refresh the generated schedules to reflect the new skilling strategy we may have employed? 

Regards,

Mike. 

------------------------------
Mike Nitti
Wfo Analyst