The only constraint is the 1,000 route paths per business unit and documented here. You can think of the 1,000 as your budget; you could possibly have all 1,000 route paths in one planning group, but then not be able to have any other planning groups. To the other extreme you could have 1,000 planning groups each with just one route path.
------------------------------
Jay Langsford
VP, R&D
------------------------------
Original Message:
Sent: 01-16-2024 06:59
From: Heather Henderson
Subject: Planning Group Limitations
I can see that Planning Groups can have multiple queues, skills and languages associated with them, but is there a limitation on the number of route paths that can be associated with each Planning Group? Most of the configuration has a limitation noted, but this isn't one I can see anything for. I know a Business Unit can have up to 1000 Planning Groups, but am looking to understand any limitation within the Planning Group itself (other than the fact it must be one media type).
Thanks, Heather
#Configuration
#Forecasting
#Routing
#Workforce Engagement Management
#WorkforceManagement
------------------------------
Heather Henderson
Sabio Ltd
------------------------------