Genesys Cloud CX

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  • 1.  Play audio with duration

    Posted 05-19-2022 09:11
    hi all,
    is it possible within Architech to play a audio file but restricting it to play for a certain duration like with Genesys Hold music?

    reason is that i need to play the system audio, processing, for a duration of 1.5 seconds and loop until it has played for a duration of 15 seconds.


  • 2.  RE: Play audio with duration
    Best Answer

    Posted 05-22-2022 11:17
    Try using an expression like this:

    AudioPlaybackOptions(Append(Prompt.Processing, ToAudioBlank(500), Prompt.Processing, ToAudioBlank(500),Prompt.Processing, ToAudioBlank(500),Prompt.Processing, ToAudioBlank(500),Prompt.Processing, ToAudioBlank(500)), true)

    The last "true" allows barge-in or not.

    The other is to use the ToAudio(MakeList(Prompt.Processing, Prompt.Processing, Prompt.Processing, Prompt.Processing, Prompt.Processing)


    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: Play audio with duration

    Posted 05-23-2022 01:59
    Thanks Robert