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  • 1.  please share API details for how to take active call data stream

    Posted 07-11-2024 11:51

    we are looking for how to get active call data stream in Genesys cloud CX. Please help on procedure to get active call data voice dtream.


    #API/Integrations

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    Prathap Reddy
    Accenture LLP
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  • 2.  RE: please share API details for how to take active call data stream
    Best Answer

    Posted 07-11-2024 12:00

    Hi Prathap,

    This would be better requested in the developer centre forum . https://developer.genesys.cloud/forum/

    If you want to get the events as they occur then notifications via websocket, Eventbridge or using Process Automation triggers.

    https://developer.genesys.cloud/notificationsalerts/notifications/

    If you are looking at the audio stream as well as data then you need to look at Audiohook https://developer.genesys.cloud/devapps/audiohook/

    There is a usage charge for Audiohook



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    Richard Chandler
    Connect
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    Original Message


  • 3.  RE: please share API details for how to take active call data stream

    Posted 07-11-2024 12:21

    Thank you . I will check these documents

     

    Thanks,

    M.Varaprathap Reddy

     



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