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  • 1.  Policies

    Posted 03-30-2025 19:41
    No replies, thread closed.

    Hello There

    We're currently using Quality Admin - Policies to auto assign evaluations by agents to evaluators. 

    The matching Criteria we use, Specific users and Date range (Monday to Friday - 5 Business days) - My question is, is there a way to auto configure the date range to update weekly to only include business days?

    Thanks
    Pranit


    #QualityManagement

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    Pranit Singh
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  • 2.  RE: Policies

    Posted 03-31-2025 00:30
    No replies, thread closed.

    Hi Pranit! Here is a link to the Developers center for QM API options.   https://developer.genesys.cloud/useragentman/quality/#get-api-v2-quality-conversations--conversationId--evaluations--evaluationId-

    Please take a look. I have heard that there are users using API's to update the date range in a policy.

    Mark



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    Mark Fagus
    Senior Global WEM Business Specialist
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