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  • 1.  Poll: external contact csv upload

    Posted 08-01-2024 11:39
    No replies, thread closed.

    We are trying to gauge utilization of csv upload for customers who plan to leverage divisible external contacts upon release in Q4. Can you please weigh in in our poll? 


    #PlatformAdministration
    #Roadmap/NewFeatures

    ------------------------------
    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------


  • 2.  RE: Poll: external contact csv upload

    Posted 08-03-2024 22:25
    No replies, thread closed.

    I think you mean Divisional external contacts not divisible, but semantics was never my strong point.  I would have added three options and made a multiple choice pole:

    1. I need to upload contacts by CSV
    2. I need to add contacts via a sync to a CRM app
    3. I need to upload contacts via the API
    4. I need agents to choose division when adding contacts through the Profile widget.  


    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Poll: external contact csv upload
    Best Answer

    Posted 08-05-2024 14:13
    No replies, thread closed.

    Thanks, Robert. We're specifically trying to gauge utilization of the CSV upload function for customers who are interested in segmenting their contacts by division. We're covered on all other creation methods. 



    ------------------------------
    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


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