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  • 1.  Poly firmware download server

    Posted 01-27-2026 09:59
    No replies, thread closed.

    Does anyone have a deployment where they are successfully runing newer Poly firmware than what the Genesys servers house?

    Poly E300, Genesys houses 8.2.2. 

    Latest Poly firmware is 8.4.1 (Genesys is at least 4 revisions behind). 

    There is a low memory issue that we are experiencing that is fixed in 8.3.0. 

    If I remove the Provisioning Server from the Poly phone I can manually update firmware and it will retain the level. 

    However, this causes issues with config file changes in Genesys not being updated to the phones. 

    Once I add the Genesys URL back to the Provisioning Server the phone reboots and downgrades to the old FW of 8.2.2. 

    I made a Poly config (downloaded from a separate server) that contains the parameter Device.prov.upgradeServer="URL for Firmware server"

    This works and the phone reaches out to my FW server and updates. 

    However, once the phone boots Genesys overwrites the parameter with a blank entry, Device.prov.upgradeServer="", then downgrades to the old FW that Genesys houses. 

    Any help is much appreciated


    #Telephony

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    Ken Pittman
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  • 2.  RE: Poly firmware download server
    Best Answer

    Posted 01-27-2026 17:13
    No replies, thread closed.

    Hello Ken,

    This is because our system will try to make sure that the provisioned phones are using the latest firmware that we have tested. I believe that we typically run with the latest firmware listed on this site, but I'm not seeing the Poly Edge phones listed in the firmware matrix.

    I'm not sure if I will be able to access when or how testing new firmwares for individual phone models is going internally, but I will let you know if I am able to find any information. I believe you may be able to provision the phone as a generic SIP device and then use the firmware of your choosing on the device.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Poly firmware download server

    Posted 02-11-2026 16:05
    No replies, thread closed.

    Jason

    Thanks for your reply. 

    It seems Genesys is at least 4 revisions behind on Poly E300 firmware releases. 

    Wouldn't changing to a Generic SIP Base lose features such as multi-key programming and Failover?



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    Ken Pittman
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    Original Message


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