Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Poly Rove handsets

    Posted 01-15-2026 08:41
    No replies, thread closed.

    Has anyone used a Poly Rove handset with Genesys? We're looking for a wireless DECT handset to work with Genesys and found these handsets. Just wondering if someone has used these previously and any issues I need to be aware of

    Poly Rove 20: secure wireless DECT phone for professionals


    #Telephony

    ------------------------------
    David Hawken
    Professional Services Engineer
    ------------------------------


  • 2.  RE: Poly Rove handsets
    Best Answer

    Posted 01-15-2026 12:28
    No replies, thread closed.

    Hi David,

    The Poly Rove handsets are not currently listed as supported, but I did find this idea: Support Poly Rov Phones(Wireless DECT IP Phone)

    It is currently showing as: GA release pending final QA sign off for manual test so should be supported very soon.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Poly Rove handsets

    Posted 01-16-2026 11:01
    No replies, thread closed.

    Hey David, I was able to get a Rove 30 to work as an unmanaged phone.  You will need firmware v11 or better on the Rove base station and phone in order to get it to work.  Supporting the Rove phones was supposed to be released this past summer, but i haven't seen any updates on that for a number of months now.



    ------------------------------
    Mike Bira
    Presales Solutions Architect
    ------------------------------



Related Content