Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Poly VFOCUS2 , ring tone after call is answered

    Posted 01-26-2026 08:31
    No replies, thread closed.

    Hello !

    Looking into an issues where the users state that the ring tone continues to ring during the whole call/conversation with the customer. So far I have only seen this reported from users using Poly VFOCUS2 and not from ou users on Jabra.

    We have tried to set up this: Genesys Cloud - Main and general audio config. Have anyone here had this issue and found a solution ?


    #Telephony

    ------------------------------
    Dag Magne Høiseth
    Software Engineer
    ------------------------------


  • 2.  RE: Poly VFOCUS2 , ring tone after call is answered
    Best Answer

    Posted 01-29-2026 10:32
    No replies, thread closed.

    Hello Dag,

    I checked internally and I did not see any issues with that headset specifically. This sounds like it's an issue with the headset not acknowledging that the call has connected. You may want to reach out to Poly to investigate this issue further.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Poly VFOCUS2 , ring tone after call is answered

    Posted 01-29-2026 12:04
    No replies, thread closed.

    Hello !
    Thanks for checking

    I did some more digging and it looks like this is happening for other types of headset. Ill start with Poly and check for firmware updates and see how that works out. When I have more details Ill open a support ticket if not reseolved.



    ------------------------------
    Dag Magne Høiseth
    Software Engineer
    ------------------------------

    Original Message


Related Content