Hello !
Thanks for checking
I did some more digging and it looks like this is happening for other types of headset. Ill start with Poly and check for firmware updates and see how that works out. When I have more details Ill open a support ticket if not reseolved.
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Dag Magne Høiseth
Software Engineer
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Original Message:
Sent: 01-29-2026 10:32
From: Jason Kleitz
Subject: Poly VFOCUS2 , ring tone after call is answered
Hello Dag,
I checked internally and I did not see any issues with that headset specifically. This sounds like it's an issue with the headset not acknowledging that the call has connected. You may want to reach out to Poly to investigate this issue further.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 01-26-2026 08:31
From: Dag Magne Høiseth
Subject: Poly VFOCUS2 , ring tone after call is answered
Hello !
Looking into an issues where the users state that the ring tone continues to ring during the whole call/conversation with the customer. So far I have only seen this reported from users using Poly VFOCUS2 and not from ou users on Jabra.
We have tried to set up this: Genesys Cloud - Main and general audio config. Have anyone here had this issue and found a solution ?
#Telephony
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Dag Magne Høiseth
Software Engineer
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