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  • 1.  Populate Genesys transcripts to Salesforce Activities

    Posted 07-21-2022 09:47
    No replies, thread closed.

    Hello,

    I read in the GC Forum (Populate email transcript from Salesforce) that Daniel had successfully send the Chats transcript to an activity field within Salesforce.
    I've done the configuration:

    • create a new field in the Activity object
    • set the mapping within the GC package

    But unfortunately, the field is not populated.
    Did I missed something?

    Thanks,

    Vincent


    #Integrations

    ------------------------------
    Vincent BEZARD
    SABIO FRANCE SAS
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  • 2.  RE: Populate Genesys transcripts to Salesforce Activities

    Posted 07-27-2022 12:19
    No replies, thread closed.
    Because the transcript is not available until after the call disconnects, you will have to call the API to pull it down.  The OneView product from Avtex on AppFoundry does allow for this using Flow to pull down the transcript after disconnect.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



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