Hello Catherine,
This is interesting, I want to immediately say that its sounds like you are hitting the max number of configurations you can have which is 50 but that doesn't seem right. I also took a look at our limits documentation and cannot see anything. If you are getting this error after a small number of versions then I would recommend opening a case with product support to look into it as well.
As for deletion you cannot delete individual versions of the messenger configuration, only the entire messenger configuration. I don't see an ideas in our portal either so this might be a good feature enhancement request as well.
Cheers,
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 03-04-2026 05:48
From: Catherine DUPIRE
Subject: Possible version limit for messenger configuration ?
Hello team
When saving a Messenger configuration in Genesys Cloud, I receive the following error:
"You have reached the maximum number of configuration version resources."
I could not find any documentation indicating that Messenger configurations have a maximum number of versions. The official resources explain how to create new versions but do not mention any version limits.
Does anyone know :
- Whether a version limit exists for Messenger configurations?
- What the maximum number is?
- Whether old versions can be deleted or purged to resolve this issue? If a purge must be done how to proceed ?
Thank you,
Catherine
#messenger #SizeLimitation
#DigitalChannels
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Catherine DUPIRE
Customer Success Manager
NXO FRANCE SASU
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