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  • 1.  Possible version limit for messenger configuration ?

    Posted 03-04-2026 05:48

    Hello team 

    When saving a Messenger configuration in Genesys Cloud, I receive the following error:

    "You have reached the maximum number of configuration version resources."

    I could not find any documentation indicating that Messenger configurations have a maximum number of versions. The official resources explain how to create new versions but do not mention any version limits.

    Does anyone know : 

    1. Whether a version limit exists for Messenger configurations?
    2. What the maximum number is?
    3. Whether old versions can be deleted or purged to resolve this issue? If a purge must be done how to proceed ?

    Thank you,
    Catherine 

    #messenger #SizeLimitation


    #DigitalChannels

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    Catherine DUPIRE
    Customer Success Manager
    NXO FRANCE SASU
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  • 2.  RE: Possible version limit for messenger configuration ?
    Best Answer

    Posted 03-04-2026 08:03

    Hello Catherine, 

    This is interesting, I want to immediately say that its sounds like you are hitting the max number of configurations you can have which is 50 but that doesn't seem right. I also took a look at our limits documentation and cannot see anything. If you are getting this error after a small number of versions then I would recommend opening a case with product support to look into it as well. 

    As for deletion you cannot delete individual versions of the messenger configuration, only the entire messenger configuration. I don't see an ideas in our portal either so this might be a good feature enhancement request as well. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Possible version limit for messenger configuration ?

    Posted 03-04-2026 10:08

    Genesys has a limitation of 50 configurations.  That is a soft limit and can be raised with a good business case.  I would first remove any configurations that are not in use and if you still need more, you will need to open a case with Genesys support to raise that.  They will not consider it without good reason.  This has nothing to do wiht the versions in each configuration. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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