Genesys Cloud - Main

Hello All,

 As of now, I am sending post request using below Header Parameter for one QueueID and MediaType=voice. Please help me, How we can build/modify the same filter to Send request with multiple QueueID and MediType=voice. 


#Ask Me Anything (AMA)
#Integrations
#Reporting/Analytics

------------------------------
Rajnish Roy
Thermo Fisher Scientific Inc
------------------------------

Hi Rajnish

If you jump over to the Developer Centre you can use the query builder that's a great help for this type of thing:

https://developer.mypurecloud.com/developer-tools/#/analytics-query-builder

In the meantime though try something like this replace XXXXXXXXXXXXXXX with your actual Queue IDs)::

{
 "filter": {
  "type": "and",
  "clauses": [
   {
    "type": "or",
    "predicates": [
     {
      "type": "dimension",
      "dimension": "queueId",
      "operator": "matches",
      "value": "XXXXXXXXXXXXXXX"
     },
     {
      "type": "dimension",
      "dimension": "queueId",
      "operator": "matches",
      "value": "XXXXXXXXXXXXXXX"
     }
    ]
   },
   {
    "type": "and",
    "predicates": [
     {
      "type": "dimension",
      "dimension": "mediaType",
      "operator": "matches",
      "value": "voice"
     }
    ]
   }
  ]
 },
 "metrics": [
  "oWaiting"
 ]
}

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------