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  • 1.  Pound (#) is not Working

    Posted 03-09-2020 15:35
    No replies, thread closed.
    We have audio on IVR press 88 and pound key to hear all listed items when customer press 88 and # it does not work any idea if # is not recognised as termchar?​​
    #ArchitectureandDesign

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    Ali
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  • 2.  RE: Pound (#) is not Working
    Best Answer

    Posted 03-09-2020 17:07
    No replies, thread closed.
    You can't add that to a menu, but in the caller input, you can.  You need to set the type to Range, not exact and use the termination digit as #.  This will allow them to enter 88# and then you can have a decision to see if they pressed 88.


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Pound (#) is not Working

    Posted 03-09-2020 18:42
    No replies, thread closed.
    thanks Robert it works i totally forget about range thing although i am using it other script thansk alot

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    Ali
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    Original Message


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