Workforce Engagement Management

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Powering the Agent Experience | Genesys Gamification Event Series

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  • 1.  Powering the Agent Experience | Genesys Gamification Event Series

    Posted 09-16-2020 18:10
    Edited by Marcela Areiza 09-16-2020 18:10
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    Crafting a powerful agent experience isn't that far off from creating a satisfying user experience. Genesys nGAGEMENT aims to create an environment that agents will find fun, easy and pleasant to use. Ultimately, an engaged workforce improves customer satisfaction and eliminate the performance challenges that come with a disengaged workforce. Through nGAGEMENT you can give your managers a comprehensive view and understanding of their agents. 

    Have you checked out our instructional content?

    Check out this video on Powering the Agent Experience.

    What are your thoughts? Let us know in the comments if you have any additional questions or thoughts on the topic.


    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees

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