Workforce Engagement Management

We are just now setting up Gamification in our company.  Pretty easy to set up but I have a couple of questions.   There is additional data that is captured by Genesys' cloud which we want to add to the list of Metrics, for gamification (such as alert-no answer, sentiment scores...etc) These metrics are not currently set up as a metric under our profile, is there a way I can add it to the list or is it something we would need to wait on Genesys's to update?  

Thank you!

Hi Roxanne,
              Are you currently using Genesys Gamification iframe url in your company application?
Thanks,
Thirumurugan

We are just now setting up Gamification in our company.  Pretty easy to set up but I have a couple of questions.   There is additional data that is captured by Genesys' cloud which we want to add to the list of Metrics, for gamification (such as alert-no answer, sentiment scores...etc) These metrics are not currently set up as a metric under our profile, is there a way I can add it to the list or is it something we would need to wait on Genesys's to update?  

Thank you!