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  • 1.  Pre-recorded Automatic Geeting

    Posted 01-09-2025 17:33
    No replies, thread closed.

    When will this enhancement be implemented?  We are new, we used on prem previously and had an ability to pre record agent greeting that will play when agent answers an ACD call.  


    #ArchitectureandDesign

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    Patty Castaneda
    Contact Center Manager
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  • 2.  RE: Pre-recorded Automatic Geeting
    Best Answer

    Posted 01-10-2025 03:29
    No replies, thread closed.

    Hello,

    this is a hot topic; you can submit to this Idea INB-I-986 .

    It should come in the next weeks (at least the BETA).

    Lorenzo



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    Lorenzo Tarroco
    other
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