Good morning everyone,
My team is fairly new to the Genesys WFM module, and this is my first time posting to the community.
During implementation we had a gentleman who worked for us that was well versed in the module and was instrumental in the building and usage of it. However, this gentleman has moved on to another company, causing one of our BA's to take on the program. In his past, he did forecasting using excel based tools, in an effort to move to the Genesys platform, he has pushed himself to self learn. He has a question that I felt this community might be able to assist with.
How can I use Genesys to generate a forecast and, using an assumed set of schedules (not ones people are actually working), give me an interval prediction of Service level or occupancy?
Any guidance would be appreciated.
Dan
#Forecasting------------------------------
Daniel Sider
Operational Efficiency Manager
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