It depends on what you are trying to forecast.
The only forecasting engine is in Workforce Management to help you schedule the right number of agents to handle interactions in your queues by forecasting based on historical data.
https://help.mypurecloud.com/articles/about-short-term-forecasts/------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 04-05-2019 12:41
From: Samuel Effange
Subject: Predictions for Inbound Intractions
Is there any tool or query presently available in PureCloud through which one could gather data on incoming interaction and come up with predictions or forecast ?
Regards
#Reporting/Analytics
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Samuel Effange
Nissan North America, Inc.
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