Hi
Is there a way to use the delay offering call to action function to offer a messenger session.

Something like:

1 min after loading page - Button appears with "Click here if you want to learn more about X"

Many Thanks
#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#PlatformAdministration
#SystemAdministration

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

I don't think that is available at this time.  I could be wrong, but I could not find anything, so I created an idea for you:  Add ability to define time on page for | Genesys Cloud Ideas Portal (aha.io)

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 10-20-2022 10:54
From: Philip Thys
Subject: Predictive Engagement Action Map Trigger

Hi
Is there a way to use the delay offering call to action function to offer a messenger session.

Something like:

1 min after loading page - Button appears with "Click here if you want to learn more about X"

Many Thanks
#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#PlatformAdministration
#SystemAdministration

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Thanks Robert, thats great!

It's a shame it's not on there as you can do that with the content offer.

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Original Message:
Sent: 10-23-2022 23:27
From: Robert Wakefield-Carl
Subject: Predictive Engagement Action Map Trigger

I don't think that is available at this time.  I could be wrong, but I could not find anything, so I created an idea for you:  Add ability to define time on page for | Genesys Cloud Ideas Portal (aha.io)

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 10-20-2022 10:54
From: Philip Thys
Subject: Predictive Engagement Action Map Trigger

Hi
Is there a way to use the delay offering call to action function to offer a messenger session.

Something like:

1 min after loading page - Button appears with "Click here if you want to learn more about X"

Many Thanks
#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#PlatformAdministration
#SystemAdministration

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------

Begin as boring old web chat does this with Predictive Engagement, I would hope that it's coming soon for Messenger -- but Genesys has been silent on the topic when asked about it. Thanks for creating the tracking idea @Robert Wakefield-Carl​

------------------------------
Brad Murlin
Zillow, Inc.
------------------------------

Original Message:
Sent: 10-20-2022 10:54
From: Philip Thys
Subject: Predictive Engagement Action Map Trigger

Hi
Is there a way to use the delay offering call to action function to offer a messenger session.

Something like:

1 min after loading page - Button appears with "Click here if you want to learn more about X"

Many Thanks
#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#PlatformAdministration
#SystemAdministration

------------------------------
Philip Thys
British Telecommunications PLC
------------------------------