Genesys Cloud - Main

Hello, I have been running a Benefit analysis for predictive routing. I have been getting results back the past few days. Its been running about 30 days and now, I am unable to see results. When I click on the evaluation, I get the following error.
Retrying does nothing. Has anybody has this issue? Are there new permissions that need to be added?

Per the Genesys resource center, I am using 

• Routing > Assessment > All permissions
• Routing > Key Performance Indicator > View

#Routing(ACD/IVR)

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Nick Argeson
Telephony Admin
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Hello Nick, 

This might need to go to customer care UI team so they can review Console and Network logs to see if its even a permissions issue. It maybe something else. My recommendation would be to have your Admin open a Support ticket with the UI team and provide console and network logs of the behavior. 

Cheers, 

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Cam
Online Community Manager/Moderator
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