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  • 1.  predictiveRouting attribute is missing from Models.Queue

    Posted 03-30-2025 20:40

    I'm using the JavaScript SDK, and I noticed that the response that I get from platformClient.RoutingApi.getRoutingQueues method includes a "predictiveRouting" attribute, which is missing from Models.Queue interface. I tried updating to the latest version of the SDK but the attribute is still absent. Interestingly the Models.PredictiveRouting interface exists, so it looks like someone has just forgotten to add the attribute to Models.Queue?

    Can the SDK please be updated to include the following within "export interface Queue" body:

    "predictiveRouting"?: Models.PredictiveRouting,

    Thanks,

    Nick.


    #PlatformSDK

    ------------------------------
    Nick Tait
    Genesys Consultant
    ------------------------------


  • 2.  RE: predictiveRouting attribute is missing from Models.Queue

    Posted 04-01-2025 09:34

    Hello,

    The predictiveRouting attribute is defined internally only (hidden from docs). The Public SDKs are therefore not mapping this attribute for the Queue Model.

    I have just checked with the team owning this. It is not planned to make this attribute public - it will remain hidden from docs (internal) and SDK.

    Regards,



    ------------------------------
    Jerome Saint-Marc
    Senior Development Support Engineer
    ------------------------------



  • 3.  RE: predictiveRouting attribute is missing from Models.Queue

    Posted 04-01-2025 15:51

    Thanks Jerome.

    The reason I was looking at it was to try to determine whether a queue was using predictive routing? Is there any other way I can achieve that without resorting to using internal attributes?

    Thanks,

    Nick.



    ------------------------------
    Nick Tait
    Genesys Consultant
    ------------------------------

    Original Message


  • 4.  RE: predictiveRouting attribute is missing from Models.Queue

    Posted 04-03-2025 02:55

    Hello Nick,

    I have brought your question to their attention.

    Regards,



    ------------------------------
    Jerome Saint-Marc
    Senior Development Support Engineer
    ------------------------------

    Original Message


  • 5.  RE: predictiveRouting attribute is missing from Models.Queue

    Posted yesterday

    Hi Jerome,

    is there any update on this and a statement why this needs to stay internal and cannot be published in the SDK.

    We also need this information in our Queue information.

    Thanks

    Philipp



    ------------------------------
    Philipp Volkemer
    Software Engineer
    ------------------------------

    Original Message


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