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Preload / Bypass MFA Dialog of an Interaction Widget with LoginPKCEGrant before actual Interaction

  • 1.  Preload / Bypass MFA Dialog of an Interaction Widget with LoginPKCEGrant before actual Interaction

    Posted 3 hours ago

    We are using LoginPKCEGrant provided by the Javascript SDK to do authentication for our Interaction Widget. 

    However, after logging in to Agent Workspace, the Interaction Widget will stay unauthenticated and will prompt for MFA, 

    which makes the first Interaction at the start of shift unable to use the Interaction Widget right away.

    Is there a way to bypass / complete the MFA restriction on the Interaction Widget on login,

    or pop-out the Interaction Widget at least once for obtaining token after login to ensure that the Interaction Widget will work straight away?


    #PlatformSDK

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    Kenneth Tk Chiu
    Manager
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