Workforce Engagement Management

Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

@Daniel Chapdelaine Is the "Customize View" dropdown ( to Edit and Manage Widgets) going to be enabled for all users regardless of their current roles/permissions? Can that be disabled if certain roles only currently see 1-2 widgets in Overview tab? 

Also, will the resize and move the widgets controls be available for all users the same way?

------------------------------
Darshan

Original Message:
Sent: 04-08-2026 12:18
From: Daniel Chapdelaine
Subject: Prepare for Activity Overview moving into User Home

Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Good morning, pardon if I missed the date listings for this change. When is this update taking place?

------------------------------
Sasha Mujanovich
Analyst

Original Message:
Sent: 04-08-2026 12:18
From: Daniel Chapdelaine
Subject: Prepare for Activity Overview moving into User Home

Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Hi Sasha, 

That is another great question! The GA date for this feature is May 11 2026. 

------------------------------
Daniel Chapdelaine,
Senior Product Manager, WFM Forecasting
Genesys - Employees

Original Message:
Sent: 04-20-2026 09:18
From: Sasha Mujanovich
Subject: Prepare for Activity Overview moving into User Home

Good morning, pardon if I missed the date listings for this change. When is this update taking place?

------------------------------
Sasha Mujanovich
Analyst

Original Message:
Sent: 04-08-2026 12:18
From: Daniel Chapdelaine
Subject: Prepare for Activity Overview moving into User Home

Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

On May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agentActivity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

We are onboarding 300+ agents to Genesys Cloud WFM, with training starting next week using the Old UI content. Agents' schedules publish May 8th, giving them only 3-4 days' Old UI experience before the transition.

Key clarifications needed:

• Does the new "Home" page replace the old "Overview" page?

• Agents currently lack WFM permissions, which will be granted before schedule publication.

• The new layout removes old tabs; the Home Menu now contains Schedule, Scorecard, Leaderboard, and Work Plan.

• The "Activity Tab" is renamed "Home" and shows the same content. Can you confirm that clicking a widget in the new "Home" page will open a dedicated page instead of navigating to a different tab?

For agent training, we require confirmation of two key points:

1. Mapping of Content: Clarify the precise mapping of the content from the "Overview" page in the Old UI to the "Home" page in the New UI.

2. Widget Navigation: Verify the navigation paths resulting from clicking the new widgets.

This information is essential for updating our training materials.

Appreciate any clarification.

On May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agentActivity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

On May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agentActivity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

How will this affect the CX Cloud from Genesys and Salesforce Integration?

On May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agentActivity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agentActivity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Hello, For CX Cloud by Genesys & Salesforce, can you please confirm how agent activity and the associated Menu navigation changes will work there if there are no tabs along the top? Can they only navigate by clicking on the widget? What other impacts would we expect to see in the CX Cloud solution for this?

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Will we be able to activate this for subsets of users prior to the regional go-live?

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

----------------------------------------------------------------------------------------------------------------------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Where are the videos saved?

====

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

=====

------------------------------
Masashi Yamazaki
Itochu Techno-Solutions Corporation (CTC)

Original Message:
Sent: 04-08-2026 12:18
From: Daniel Chapdelaine
Subject: Prepare for Activity Overview moving into User Home

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

----------------------------------------------------------------------------------------------------------------------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Hello Masashi, 

The video is now posted in my original post at the top of the thread. 

Thanks,

Where are the videos saved?

====

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

=====

------------------------------
Masashi Yamazaki
Itochu Techno-Solutions Corporation (CTC)

Original Message:
Sent: 04-08-2026 12:18
From: Daniel Chapdelaine
Subject: Prepare for Activity Overview moving into User Home

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

----------------------------------------------------------------------------------------------------------------------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Hi Daniel,

At 58 seconds into the video, when you click on the 'Currently viewing' dropdown menu, the top option displayed is Queue Monitoring.  Is this a new feature in this release or something in development too?

Thanks

Hello Masashi, 

The video is now posted in my original post at the top of the thread. 

Thanks,

Where are the videos saved?

====

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

=====

------------------------------
Masashi Yamazaki
Itochu Techno-Solutions Corporation (CTC)

Original Message:
Sent: 04-08-2026 12:18
From: Daniel Chapdelaine
Subject: Prepare for Activity Overview moving into User Home

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

----------------------------------------------------------------------------------------------------------------------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

----------------------------------------------------------------------------------------------------------------------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

Good afternoon,

We currently don't use My Activity.  Our agents access their schedules from the Analytics page and access "my performance">"my Schedule".  Will this access remain the same?  
Same question for our Dashboards we have created in Analytics.  

Thank you for clarifying.

Nicky Williams

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

----------------------------------------------------------------------------------------------------------------------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------

04/23/2026 6:00 pm EST -  A quick update: I'll be working on a before-and-after video to showcase the changes. Looking forward to sharing it with you!

----------------------------------------------------------------------------------------------------------------------------------------------

Starting on May 11, Genesys Cloud is moving the existing Activity Overview experience into the new User Home, bringing Activity insights directly into a single workspace for agents and supervisors. User Home is accessible from the main Genesys Cloud navigation menu via a new "Home" link.

Required Permissions:

• UI > supervisorActivity > View
• UI > agent Activity > View

Example of editing the Home Canvas:

Aside from some new ability to re-arrange and resize widgets, this change is intended to be quite seamless. The relocation of the Agent Activity capabilities into the User Home experience lays the foundation for introducing more role- and context-aware widgets in the future.

For agents and supervisors, this means:

• Accessing the same Activity widgets they use today via User Home
• Existing widgets are available in the same format and structure 
• Tabbed pages previously within Activity pages (e.g. Insights, Scorecard, Schedule, Leaderboard, Workplan) are now accessed via sub menus on the main navigation.

The goal is continuity, not disruption. Users will continue to manage performance, schedules, coaching, and learning as they do today, now without leaving their primary workspace.

Why this matters
This update is a foundational step toward a more unified Genesys Cloud experience.

As the platform evolves, User Home will become the central workspace where insights are surfaced in context, supporting a shift from navigating between tools to working within a single, continuous experience.

Over time, this foundation enables more proactive and intelligent experiences, where insights are not just accessed but surfaced at the right moment to drive action.

#Gamification
#GenesysAnnouncements

------------------------------
Daniel Chapdelaine,
Senior Product Manager, Home + Gamification
Genesys - Employees
------------------------------